YaoWen Support
For account, purchase, privacy, or product support, contact us by email. We usually review support messages as soon as possible.
yaowen_ai@163.comAccount and Login
If you cannot sign in, include your account email and whether you used email login or Sign in with Apple.
Spirit Jade Purchases
For iOS purchases, include the purchase time, product name, and a screenshot of the App Store purchase receipt if available. Do not send payment card information.
Saved Cases and AI Readings
If a saved case or reading is missing, include the approximate time, question category, and account email so we can investigate.
Privacy and Deletion Requests
You can request account deletion or privacy assistance by emailing support from the account email when possible.
Important Notice
YaoWen is designed for cultural exploration, entertainment, and self-reflection. It does not provide medical, legal, financial, investment, psychological, or other professional advice. For urgent or professional matters, consult a qualified professional.